Why you’re seeing uncategorized responses:
Your Sailebot processes inbound responses in real time. It categorizes and replies automatically only when a confidence threshold is met.
When the threshold is not met, Sailebot will ask for your help to classify the response.
Each decision teaches your Sailebot, so more messages are classified and handled automatically over time.
Think of it as “Use this moment to train your Sailebot.”
What you’ll do (at a glance)
You’ll be notified in the left sidebar when responses are ready to classify.
Click the banner to open a full‑screen panel that lists the responses.
For each item, choose the best label from the dropdown.
Once labeled, the item moves to its normal tab (AiQL, Positive, Objections).
Time commitment: most teams clear the list in a few minutes per day.
The labels you’ll choose from
Below are the classifications and examples of the responses you may see when training your Sailebot.
Classification | Response |
Information request | Requested more info - “Can you send me the case study?” |
Schedule Meeting | Requested a meeting – “How about June 3rd?” |
Cold Signal | Positive next step – “This looks interesting, let’s explore further.” |
Unsubscribe | Requested to unsubscribe – “Please remove me from your list.” |
Not the Right Contact | Wrong contact – “I’m not the right person, try Jane in Operations.” |
Auto Reply | Auto-reply – “You're request has been logged, and we will respond asap." |
General Disinterest | Not interested – “We’re not pursuing this.” |
Use Competitor | Using a competitor – “We already use [Competitor].” |
Not the Right Time | Not the right time – “This is not a great time" |
Lack of Need | No need – “We don’t have a need for this.” |
Step‑by‑step
Open notifications
In Starboard, look for the left‑sidebar notice “Responses to classify,” and click Review now.Review each item
Read the reply.Pick a label
Use the dropdown to select the label that best matches the reply’s intent.
Save
The item moves to its destination tab automatically: AiQL, Positive, or Objections. Your queue shows the next item.Done
When the list is empty you’re finished. You can return anytime when new items appear.
✏️ Pro-Tip: If you are torn between two labels, choose the more specific option. When in doubt between Positive vs Objection, use Positive next step only when there is clear forward momentum.
Notifications you’ll receive
Sidebar: “Responses to classify” appears with a badge count.
👀 Coming Soon: A brief email alert with a link back to your classification panel.
Frequently asked questions
What happens if I do not classify my events daily?
If an item isn’t classified after five days, it moves into our team's queue for processing so responses do not sit without action.
Will this train the model?
Yes. Your selections are used as labeled data so future responses are auto‑classified more accurately.
How quickly should we classify?
Daily is ideal so your follow‑ups stay timely.
Other Resources
See more advice and answers from the Sailes Support team in our Knowledge Center↗
