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Best Practices: Positive Responses

Best practices for following up on Positive Responses.

Updated over 3 months ago

Positive Responses are replies your Sailebot receives that indicate interest, but don’t yet qualify as an AiQL (AI Qualified Lead). These contacts aren’t asking to meet or requesting information, but they’re signaling that a future opportunity may be possible.

These messages require a follow-up to nurture the relationship and potentially convert to an AiQL.

💡 Need a refresher on what counts as an AiQL? Check out: AiQL Explained


A few examples of what Positive Responses look like:

Example #1 - The Vendor/Procurement Link

"Hi Alex,

You must fill out our vendor link below before we can have a call.

Example #2 - The Phone Number

Please contact our HR department at 555-310-2234.


How to Convert Positive Responses

When your Sailebot identifies a Positive Response, it signals a warm lead, someone showing interest, but not quite AIQL-ready. These contacts should still be followed up with within 24 hours to maximize your chance of conversion.


Best Practices:

Check Starboard & Your Email Daily

Positive Responses are emailed, so you have visibility, but to see the response, you will need to log into Starboard. Make it a habit to check Starboard regularly to ensure no opportunity slips through.

To respond, click the reply button within the lead in your campaigns section.

Follow-Up

1. Respond Promptly

Follow up within 24 hours of the response being received. Timely replies increase the likelihood of converting the conversation into a qualified lead.

Use "Get Phone Number" if you are more of a dialer!

2. Read the Full Thread

Review the Sailebot’s conversation before jumping in. Avoid reintroducing yourself or repeating questions, pick up exactly where the Sailebot left off to maintain a seamless experience.


Other resources

See more advice and answers from the Sailes Support team in our Knowledge Center↗


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